AI-QIS CDN - Shared Tool Bank

Architecture Overview

aiqis.com.my aisec.pages.dev (Manufacturing) (Service) │ │ │ │ └───────────┬───────────────────┘ │ ▼ [cdn.aiqis.com.my] SHARED TOOL BANK

Two products, one engine. Update once, both apps benefit.

Products

Aspect	AI-QIS	AI-SEC
Target Market	Manufacturing, Quality Teams	Service Industries, CX Teams
Domain	aiqis.com.my	aisec.pages.dev (temp)
Methodology	DMAIC (Define, Measure, Analyze, Improve, Control)	PRI/CEI Framework
Theme	Purple gradient	Blue gradient
Status	LIVE	DEVELOPMENT

Shared Tool Bank (55+ Tools)

7 QC Tools

Pareto Chart

Fishbone Diagram

Histogram

Scatter Plot

Check Sheet

Control Chart

Stratification

Six Sigma Tools

DMAIC Cycle

DPMO Calculator

Sigma Level

RTY Calculator

Takt Time

OEE Calculator

FMEA

SPC Charts

Lean Tools

5S Audit

MUDA Analysis

Kaizen Event

8D Problem Solving

A3 Report

5 Whys

PDCA Cycle

Strategic Tools

PESTLE Analysis

Porter's 5 Forces

McKinsey 7S

VRIO Analysis

SWOT-TOWS

Balanced Scorecard

Gemba Walk

Service Tools

Service Blueprint

Customer Journey

SERVQUAL Survey

Service Recovery

Assurance Dashboard

Competency Matrix

Innovation Dashboard

Analysis Tools

IPA Matrix

Stakeholder Analysis

Impact-Effort Matrix

Force Field Analysis

Before/After Chart

Report Generation

All 55+ tools support 3 export formats:

DOCX (Word) PDF PPTX (PowerPoint)

Single update to report generators benefits both AI-QIS and AI-SEC.

Roadmap

Phase 1: CDN Setup

Deploy shared tool bank to cdn.aiqis.com.my
Configure CORS for cross-domain loading
Test tool loading from both domains

Phase 2: AI-SEC Integration

Integrate tool bank into AI-SEC
Add canvas workspace to AI-SEC
Connect report generators
Add auth system (Supabase)

Phase 3: AI-SEC Launch

Create AI-SEC marketing page
Set up payment (Stripe/ToyyibPay)
Get custom domain (aisec.com.my or similar)
Launch to service industry market

Technical Notes

Folder Structure

cdn.aiqis.com.my/ ├── index.html (this documentation page) ├── js/ │ ├── tools/ (all tool dialogs & logic) │ ├── reports/ (docx, pdf, pptx generators) │ ├── core/ (DataManager, ToolStorage) │ ├── ui/ (completion tracking) │ └── config/ (tool-config, report-config) └── libs/ (shared libraries)

Loading Tools (Both Apps)

Ideas & Plans

Future Enhancements

Mobile-responsive tool dialogs
Offline mode with service workers
Real-time collaboration features
API for enterprise integrations
White-label options for consultants

AI-SEC Specific

PRI (Process Reliability Index) dashboard
CEI (Customer Experience Index) tracking
Red Alert system for service failures
Monthly trend analysis
Service recovery workflows

AI-SEC Methodology Gating

Unlike AI-QIS (DMAIC-focused), AI-SEC offers choice of methodology at app activation.

Activation Flow

┌──────────────────────────────────────────────────────────────┐ │ Welcome to AI-SEC │ │ Service Excellence Management System │ │ │ │ "Choose your methodology to get started" │ │ │ │ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐ │ │ │ 😊 │ │ 📊 │ │ ⚡ │ │ │ │ Delivering │ │ SERVQUAL │ │ SERVQUAL │ │ │ │ Happiness │ │ Full Gap │ │ Quick │ │ │ └─────────────┘ └─────────────┘ └─────────────┘ │ │ │ │ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐ │ │ │ 🔄 │ │ 🏭 │ │ 🔗 │ │ │ │ DMAIC + │ │ Lean │ │ Service │ │ │ │ Sustain │ │ Service │ │ Profit Chain│ │ │ └─────────────┘ └─────────────┘ └─────────────┘ │ │ │ │ ┌─────────────┐ ┌─────────────┐ │ │ │ 💨 │ │ 🎯 │ │ │ │ Customer │ │ Custom │ │ │ │ Effort(CES) │ │ (Pro/Ent) │ │ │ └─────────────┘ └─────────────┘ │ └──────────────────────────────────────────────────────────────┘

1. 😊 Delivering Happiness

Philosophy: Culture → Employee Happiness → Customer Happiness → Profit

Phases: CULTURE → ENGAGE → DELIVER → MEASURE → SUSTAIN

Phase	Key Tools
CULTURE	Competency Matrix, Innovation Dashboard
ENGAGE	Service Blueprint, Customer Journey
DELIVER	Service Recovery, SERVQUAL
MEASURE	NPS, CSI, CEI Dashboard
SUSTAIN	Gemba Walk, PDCA, Kaizen

2. 📊 SERVQUAL Full Gap (Expectation vs Performance)

Philosophy: Quality = Performance - Expectation

Phases: EXPECTATION → PERFORMANCE → GAP ANALYSIS → IMPROVE → MONITOR

Phase	Key Tools
EXPECTATION	SERVQUAL Survey (E), Customer Journey
PERFORMANCE	SERVQUAL Survey (P), Service Blueprint
GAP ANALYSIS	Gap Charts, Pareto, IPA Matrix
IMPROVE	5 Whys, Fishbone, PDCA
MONITOR	Control Chart, Assurance Dashboard

3. ⚡ SERVQUAL Quick (Performance Only)

Philosophy: Fast feedback, no expectation survey needed

Phases: ASSESS → ANALYZE → ACT → TRACK

Phase	Key Tools
ASSESS	SERVQUAL (P only), NPS, CSI
ANALYZE	Pareto, Fishbone, IPA
ACT	Service Recovery, PDCA, Kaizen
TRACK	Control Chart, Trend Dashboard

4. 🔄 DMAIC + Sustain

Philosophy: Six Sigma for services with sustainability focus

Phases: DEFINE → MEASURE → ANALYZE → IMPROVE → CONTROL → SUSTAIN

Phase	Key Tools
DEFINE	Charter, SIPOC, Voice of Customer
MEASURE	Check Sheet, SERVQUAL, Data Collection
ANALYZE	Pareto, Fishbone, 5 Whys, RCA
IMPROVE	Kaizen, PDCA, Service Recovery
CONTROL	Control Plan, SPC, Assurance
SUSTAIN	Gemba Walk, Audit, Continuous Improvement

5. 🎯 Custom (Pro/Enterprise)

Mix methodologies, create own phases, full tool access without structure.

6. 🏭 Lean Service

Philosophy: Eliminate waste, maximize value in service delivery

Phases: VALUE → FLOW → PULL → PERFECTION

Phase	Key Tools
VALUE	Customer Journey, Voice of Customer
FLOW	Service Blueprint, Process Mapping, MUDA
PULL	Demand Analysis, Capacity Planning, Takt Time
PERFECTION	Kaizen, PDCA, Gemba Walk

7. 🔗 Service Profit Chain

Philosophy: Happy employees → Happy customers → Profit (Harvard model)

Phases: INTERNAL → EMPLOYEE → CUSTOMER → REVENUE

Phase	Key Tools
INTERNAL	Competency Matrix, 5S Audit, Process Quality
EMPLOYEE	Engagement Survey, Innovation Dashboard
CUSTOMER	NPS, CSI, SERVQUAL, Customer Journey
REVENUE	Balanced Scorecard, KPI Dashboard

8. 💨 Customer Effort Score (CES)

Philosophy: Don't delight, just make it effortless (Gartner research)

Phases: DISCOVER → MEASURE → REDUCE → MONITOR

Phase	Key Tools
DISCOVER	Customer Journey, Touchpoint Mapping
MEASURE	CES Survey, Friction Analysis, Service Blueprint
REDUCE	5 Whys, Service Recovery, Kaizen
MONITOR	Control Charts, Trend Dashboard, NPS

Gating Logic

User selects methodology ↓ App stores: localStorage.setItem('aisec_methodology', 'delivering-happiness') ↓ Dashboard adapts: Shows relevant KPIs ↓ Tool menu adapts: Highlights recommended tools ↓ Canvas phases: Shows methodology-specific phases ↓ Can switch: Settings → Change Methodology (keeps data)

AI-SEC vs AI-QIS Architecture

Aspect	AI-QIS (Manufacturing)	AI-SEC (Service)
Primary View	Canvas-First	Dashboard-First
Focus	Hands-on tool work	KPI tracking & metrics
Users	Practitioners, Engineers	Managers, Service Leaders
Methodology	DMAIC (fixed)	8 choices (gated)

AI-SEC User Flow

Login → Gating (first time) → DASHBOARD (home) │ ┌───────────────┼───────────────┐ ↓ ↓ ↓ [Projects] [Canvas] [Reports]

AI-SEC Sidebar Navigation

┌──────────────────┐ │ 🛎️ AI-SEC │ ├──────────────────┤ │ 📊 Dashboard │ ← HOME │ 🚨 Red Alert │ │ 🤖 AI Insights │ │ 📁 Projects │ │ 🧰 Canvas │ ← Tools workspace │ 📈 Analytics │ │ 📅 Trends │ │ ⚙️ Settings │ └──────────────────┘

Dashboard KPIs adapt based on selected methodology.

Product Family Vision

AI-QIS ❤️ AI-SEC (Manufacturing) (Service) │ ┌──────┼──────┐ ▼ ▼ ▼ Future "Children" (Verticals)

Potential Future Products

AI-HEALTH - Healthcare quality
AI-EDU - Education excellence
AI-HOTEL - Hospitality specific
AI-BANK - Financial services
AI-GOV - Government/public sector

All sharing the same tool bank DNA from their parents!